Premium Gaming Service – Privacy Supplement

This privacy supplement gives specific information around the processing of personal information when using Premium Gaming Service. This statement should be read in conjunction with our main privacy policy which provides further context on how Vodacom collect, use, share and protect your personal information when you use our products and services and our website.

We may need to update this statement, so we encourage you to check back regularly. If we make a major change, we will notify you through the most appropriate channels.

Premium Gaming Service:

Vodacom Premium Gaming (Esport plus Casual Games) Service powered by Game Centric / Arbees World is an online subscription based Premium Gaming Service that offers wide variety of Esport Daily Challenges and Casual Games cutting across various gaming categories such as Adventure, Sports, Kids, Action, Adventure, Races as well as Puzzle and Races for gamers to play, experience and enhance their skill levels. You can PLAY as much as you want. You can subscribe to this service through the below channels:

a) Send Keyword GAME to shortcode 15910

b) Visit page http://vodacomesport.com

Personal information we collect/process about you

The types of information we collect/process include:

• Your mobile number
• Your account information, such as subscription type, payment method (airtime or M-Pesa), subscriber type, dates of payment and date of expiry of subscription
• Customer care information through your contact with us
• Information about your usage of the service, such as how often you use it or when you dismiss alerts
• Gamer ID for Esports

We'll also get information about how you use our products and services, such as:

• The level of service that you receive – for example, network or service faults and other events that may affect our network services or other services.

When we collect your personal information

We will collect and process your personal information when you contact us in context of provisioning of Premium Gaming Service.

Vodacom will process your personal data based on:

• The performance of your contract or to enter the contract and to take action on your requests for example, so you can make calls and texts, and browse the internet on your phone, we process things like the numbers you dial, how much data you're using and when you're doing it so we can provide connectivity. This also enables us to generate your bill based on your usage. As part of our commitment to providing you with the best experience, we may notify you about features/services and benefits related to the service you have subscribed to. We also conduct credit checks when you apply for a product or service.
• Vodacom's legitimate business interests, for example, fraud prevention, maintaining the security of our network and services, direct marketing, and improvement of our services. Whenever we rely on this lawful basis to process your data, we assess our legitimate interests to make sure they do not override your rights. Additionally, in some cases you have the right to object to this processing. For more information, visit the Your Rights section of this policy at main privacy policy.
• Compliance with a mandatory legal obligation, including for example accounting and tax requirements, law enforcement which are subject to strict internal policies and procedures (such as retention periods) and in this instance to provide customer assistive services also known as customer care services that enables our customers to get guidance and assistance to access a variety of our services and resolve fault/issues arising from the services offered.
• Consent you provide where Vodacom does not rely on another legal basis. Consent may be withdrawn at any time. When you give your consent, you will be given details on how to change your mind or visit the 'Your rights' section at main privacy policy.

How we use your personal information

Vodacom uses or process your personal information to efficiently address customer inquiries, requests, and provide guidance and support.

How we share your personal information

We are not in the business of selling your personal information, and in this instance, Vodacom only shares a unique identifier of your personal information instead of the actual personal information with partner organization who help us to provide you with the Premium Gaming Service.

International data transfers

No international data transfers – all personal identifiable information are stored within Vodacom Tanzania infrastructures.

Keeping your personal information secure

The Hypertext Transfer Protocol Secure (HTTPS) is used between Vodacom and a third-party vendor to encrypt exchanged data, protect it from eavesdropping and man-in-the-middle attacks, and ensure data integrity during transmission. Further, all Vodacom customer data will be stored within the Vodacom environment in Tanzania.

Vodacom is committed to protecting your personal information. Further information on Vodafone security and privacy measures are set out in the main privacy policy.

Your rights & how to contact us

If you want to contact us about any of your rights, contact our Customer Services: Call 100 or email customercare@vodacom.co.tz. You can also visit Vodacom shops or Customer Care Service desks.

For Privacy Concerns/Complaints: Email dataprotectionqueries@vodacom.co.tz or send a complaint to our physical address at